Windows Troubleshooting is troubleshooting the windows applications and operation system. Some of the problems are automatically solved. You can run the troubleshooter from going to Control Panel — Hardware and Sound — Configure a device. Problems are shown which can be fixed automatically. There are several commands available to work on troubleshooting the problems.
Even though many other jobs are present, Windows Troubleshooting job is unique. Good hands on knowledge on the rules will put you ahead in interview. Every where, we can find job opportunities for this position.
Wisdomjobs has interview questions which are exclusively designed for employees to assist them in clearing interviews. Windows Troubleshooting interview questions are useful for employees who are good at troubleshooting. Question 1. Answer : You might face the problem of USB device installation in Windows, because of several devices, such as scanners, printers, modems, wireless adapters etc.
You should always install the driver software before connecting the device with the computer but if you have accidently connected the USB device.
Question 2. Answer : If you are thinking that your computer or Windows is responsible for the poor quality of game then you might be wrong. Your computer has fixed hardware configuration and if the minimum requirements for the particular game is not met then game quality will be surely poor and in some cases you will not be able to open or install it.
If you are trying to play recent games then you will face problems in case your computer is older than 2 years, because the recent games are designed according to the new hardware configuration of the computer.
You will need sometimes to decrease the game graphics so that it can fit the hardware capacity of the computer.
Question 3. Answer : You should try to know the exact moment when your computer just stops responding, such as: if it happens often while your computer is at hard work like at the time of playing games then you should check the issues related to heat.
The intake fan of your computer might have failed, or perhaps the vent might have been blocked. In case the problem happens randomly then scan your computer because there might be a virus behind all these problems. You should also check the driver software if they are up to date or not. If again the problem is still there then check the hardware, RAM of your computer or power supply might have problem.
Question 4. Start the defragment process to all your disk drives regularly. If you use only few and necessary programs then your computer will be with good performance, therefore, you should remove all the unused programs. Question 5. What Can Be The Risks? Which examples you gave to solve their queries? While answering these questions, give a step-by-step analysis of the method to resolve the problem.
Use simple language that even a layman can understand. Try to give instances from your work experience in support of your answer. Refrain from using a typical answer. Customize it as per the given problem and work nature. These were some examples of technical questions. Besides these, they may be asked certain personal questions too. It includes introspective questions like strengths, weaknesses, ambitions, goals, etc.
These questions are asked with the objective of finding more about the personality and capability of the candidate. Interview is your one chance at success. Candidates have to give their best to make most of this one chance. Hence, we suggest candidates to participate in mock interviews and practice interview questions.
You can study these answers or make your own as per your experience. Feel free to utilize these desktop support interview questions to your benefit and make a positive first impression on your recruiter. For instance, OSI model's a standard one If a desktop tech knows enough to be able to at least say something like "layer 1 is hardware layer" then at least they've shown enough formal knowledge that they're capable of learning more meaning, recognize the question and give an intelligible response, no matter how primitive.
Equivalently, that a shop would ask an entry-level applicant that indicates that the shop finds it important enough to ask questions like that, and so it's likely asking if you the candidate can be formally trained by asking for formal knowledge. Not that this is all set in stone, of course plenty of variance! Sadly, it's just not possible to cover every question an entry level tech support position could possibly be asked.
Worse, we don't know if the interviewer is of the school that by asking something really complex, he wants to gauge your response do you panic, do you umm and ahh, do you reason through it, what do you do , and so doesn't really care whether you answer the question right or not.
So I'll just advise some very general concepts: 1 Don't panic. Did I mention not to panic? Don't treat it like an exam, there will not be a grade. Just do your best, and show that you're the best candidate for the job by being level-headed, honest, willing to learn, and capable. This is the best advice yet.
I'll add a 4. Whatever you do, don't try to BS your way out of a situation. A favorite scenario I've seen goes something like this: Interviewer: "Have you had any experience working with with Startex printers? I don't really remember too much, we didn't have too many of them in the company. You can usually relate a "no" back to something you do know on some level. Typical troubleshooting questions will often be scenarios. The point is that the interviewer will want to see you talk through a problem, not produce the magical answer.
Doing scenarios allows the interviewer to change things up as needed. I like to troubleshoot a "no POST" first off. A candidate who can't get at least partway through the process is hopeless. I'll ask rote memorization questions as well, but I'd rather lead a candidate through a discussion where I can see how they think.
For an entry level tech, they're not expecting stupidly hard-core computer knowledge-- they want the basics of computer operation, understanding of the troubleshooting process, and the ability to think through a problem creatively. Whenever I interview people I ask them some questions to determine two things: their level of competence with the technology they'll be using and their methodology for solving problems that they don't immediately know the answer to.
Doesn't matter if it's entry level helpdesk or advanced system design, it's all in how the job candidate answers the question and not so much the answer itself. Q: How does X work? If you can tell me exactly how it works, great. If you can't, tell me how you THINK it works, how it might be similar to something else that you understand, how it works from a more general perspective, how you would find out how it works, etc.
Pull out a piece of paper and start drawing that shit out. Whatever, just show me that if you don't know the full answer that you can explain to me what you do know, how you think it might work, and how you'll figure it out. Questions and Answers. The location of Internet Packets is measured in kilobytes on a network. A computer program designed to protect the operating system from viruses. The software that manages the hardware and software interface of a computer. A piece of computer software that is used to browse the web.
The brain of the computer. This part does the calculation, moving, and processing of information. The speed at which data can be transferred from the server to the client. A unit of information or computer storage is equal to one billion bytes. A measurement of data transferred to your local station from a specific network source.
Related Topics. More Technical Support Quizzes. Hardest Technical Support Quiz! Questions: 60 Attempts: Last updated: Jun 3, Sample Question. If you are having trouble with Windows XP that you can't resolve on your own, there is support available to you in the Help and Support Center. To access Support , click the Support button. Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center.
The Help and Support Center window opens. The home section is displayed. The Index Notice the buttons across the top of the home section.
Click the Index button. The Index opens. The entire Index is displayed in alphabetical order in the left pane. Type in a keyword that pertains to the topic you're interested in.
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