While testing with my phone, it seems that I have found the moment when it stops syncing and the problem shows up: Each time I delete and re-add my account, it starts working correctly. Please keep working with me. Thank you! In reply to Nuno Pereira's post on December 20, Hi Nuno Pereira, Since you're done reconfiguring your account on your phone but issue persists, please answer the following for our investigation: How did you setup or access your account on your phone?
Please provide the detailed steps. Does the same issue happen if you use another account on your device? Have you tried accessing your account on another mobile device? What is the exact error message you received if there's any? I have no way to use this account on another mobile device, since I don't have another mobile device compatible with ActiveSync.
Though from what I've read on multiple threads, this problem seems widespread and is usually solved by account adjustments made by your side.
No error shows up ever. As I said previously, the only thing that happens is the fact that no contact gets synced anymore as soon as I do what I described in my 3rd post, which I will copy paste here: "Each time I delete and re-add my account, it starts working correctly. In reply to Nuno Pereira's post on December 21, Hi, In order for us to simulate this issue in our end and find the root cause of your issue please provide us the followig informations: Device type Brand Operating system Netword provider The affected email account.
User's post on December 21, Samsung Galaxy Nexus Android 4. Hi Nuno Pereira, Thanks for the information. We appreciate your patience and cooperation. Hello Nuno Pereira, I'm glad to inform you that our Support Specialists have made some adjustments to your account.
Please remove and reconfigure the account on your mobile device and verify if the issue has been resolved. Regards, Joseph. User's post on December 22, You can control which mobile devices can synchronize. You do this by monitoring new mobile devices as they connect to your organization or by setting up rules that determine which types of mobile devices are allowed to connect.
Regardless of the method you choose to specify which mobile devices can synchronize, you can approve or deny access for any specific mobile device for a specific user at any time. In addition to the ability to configure security options for communications between the Exchange server and your mobile devices, Exchange ActiveSync offers the following features to enhance the security of mobile devices:. Remote wipe : If a mobile device is lost, stolen, or otherwise compromised, you can issue a remote wipe command from the Exchange Server computer or from any web browser by using Outlook on the web formerly known as Outlook Web App.
This command erases all data from the mobile device. Device password policies : Exchange ActiveSync lets you configure several options for device passwords.
These options include the following:. Minimum password length characters : This option specifies the length of the password for the mobile device. The default length is 4 characters, but as many as 18 can be included. Minimum number of character sets : Use this text box to specify the complexity of the alphanumeric password and force users to use a number of different sets of characters from among the following: lowercase letters, uppercase letters, symbols, and numbers.
Require alphanumeric password : This option determines password strength. You can enforce the usage of a character or symbol in the password in addition to numbers. Inactivity time seconds : This option determines how long the mobile device must be inactive before the user is prompted for a password to unlock the mobile device.
Enforce password history : Select this check box to force the mobile phone to prevent the user from reusing their previous passwords. The number that you set determines the number of past passwords that the user won't be allowed to reuse. Microsoft recommends you install a download manager. Microsoft Download Manager. Manage all your internet downloads with this easy-to-use manager. It features a simple interface with many customizable options:. Download multiple files at one time Download large files quickly and reliably Suspend active downloads and resume downloads that have failed.
Yes, install Microsoft Download Manager recommended No, thanks. What happens if I don't install a download manager? Why should I install the Microsoft Download Manager? In this case, you will have to download the files individually. You would have the opportunity to download individual files on the "Thank you for downloading" page after completing your download.
Files larger than 1 GB may take much longer to download and might not download correctly. You might not be able to pause the active downloads or resume downloads that have failed. Microsoft ActiveSync 4. Details Note: There are multiple files available for this download.
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